We Love Guest Feedback!

About 8 year(s) ago by The Inn at Union Square


 
The Inn at Union Square values all guest feedback. Below is a letter we received from a recent guest- 
 

Dear Mr. Mede,

 

My husband & I stayed at the Inn at Union Square from 8/15-8/21.   We travel quite a bit & we both agreed it was the best hotel we have stayed in.  Your extra little amenities like wine & cheese etc. & fresh baked cookies were such a welcome treat.  Though we have had those things here & there in other cities but your attention to detail & awesome service were way beyond any we have experienced anywhere else.


The night we arrived after a harrowing flight experience, we were exhausted & couldn't get our remote for the TV to work properly.The people at the desk offered to have someone come up & fix it.  But we were so tired we said "no".  The next day after arriving from a day of sightseeing, there in our room was a bottle of champagne on ice & box of chocolates along with a letter apologizing for our inability to use our remote the night before......and our remote was fixed.  

 

That is a class act!

 

Also we want to compliment your choice of help.  Omar especially & Ann couldn't do enough for us.  Also their remembering our names was amazing considering the number of people coming & going they encounter.

 

Every time we tell people what a horrendous flight experience we had, we make sure to tell them what a wonderful hotel we stayed in.

 

It is a testimony to your excellent management skills.

 

Thank you for such an enjoyable experience.


Your happy guests,

 

Tom & Rose 

 

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