Dear Mr. Mede,
My husband & I stayed at the Inn at Union Square from 8/15-8/21. We travel quite a bit & we both agreed it was the best hotel we have stayed in. Your extra little amenities like wine & cheese etc. & fresh baked cookies were such a welcome treat. Though we have had those things here & there in other cities but your attention to detail & awesome service were way beyond any we have experienced anywhere else.
The night we arrived after a harrowing flight experience, we were exhausted & couldn't get our remote for the TV to work properly.The people at the desk offered to have someone come up & fix it. But we were so tired we said "no". The next day after arriving from a day of sightseeing, there in our room was a bottle of champagne on ice & box of chocolates along with a letter apologizing for our inability to use our remote the night before......and our remote was fixed.
That is a class act!
Also we want to compliment your choice of help. Omar especially & Ann couldn't do enough for us. Also their remembering our names was amazing considering the number of people coming & going they encounter.
Every time we tell people what a horrendous flight experience we had, we make sure to tell them what a wonderful hotel we stayed in.
It is a testimony to your excellent management skills.
Thank you for such an enjoyable experience.
Your happy guests,
Tom & Rose