We Love Guest Feedback!

About 7 year(s) ago by The Inn at Union Square

The Inn at Union Square values all guest feedback. Below is a letter we received from a recent guest- 

Dear Mr. Mede,


My husband & I stayed at the Inn at Union Square from 8/15-8/21.   We travel quite a bit & we both agreed it was the best hotel we have stayed in.  Your extra little amenities like wine & cheese etc. & fresh baked cookies were such a welcome treat.  Though we have had those things here & there in other cities but your attention to detail & awesome service were way beyond any we have experienced anywhere else.

The night we arrived after a harrowing flight experience, we were exhausted & couldn't get our remote for the TV to work properly.The people at the desk offered to have someone come up & fix it.  But we were so tired we said "no".  The next day after arriving from a day of sightseeing, there in our room was a bottle of champagne on ice & box of chocolates along with a letter apologizing for our inability to use our remote the night before......and our remote was fixed.  


That is a class act!


Also we want to compliment your choice of help.  Omar especially & Ann couldn't do enough for us.  Also their remembering our names was amazing considering the number of people coming & going they encounter.


Every time we tell people what a horrendous flight experience we had, we make sure to tell them what a wonderful hotel we stayed in.


It is a testimony to your excellent management skills.


Thank you for such an enjoyable experience.

Your happy guests,


Tom & Rose 


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